Compliance & Complaints Procedure

At Shire5 Properties LTD , we are committed to maintaining the highest standards of professionalism, transparency, and customer satisfaction. We take compliance seriously and have procedures in place to address any concerns or complaints efficiently.

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1. Compliance Standards


Shire5 Properties LTD. operates in full accordance with all relevant regulations governing property investment, refurbishment, and serviced accommodation management. We adhere to the following:

  • Financial Conduct Regulations – Ensuring ethical and legal investment practices.

  • Health & Safety Standards – Upholding safety protocols for all properties under our management.

  • Data Protection Laws (GDPR) – Protecting client data and ensuring confidentiality.

  • Code of Ethics – Conducting business with integrity, transparency, and professionalism.

2. Complaints Procedure

We strive for excellence, but if you are dissatisfied with any aspect of our service, we encourage you to follow this simple complaints process:

Step 1: Informal Resolution

If you experience an issue, please reach out to us via the enquiry form or alternative public contact measures. Many concerns can be resolved quickly through open communication.

Step 2: Formal Complaint Submission

If the issue is not resolved, please submit a formal complaint in writing by emailing us:

Your full name and contact details.

A detailed description of the complaint.

Any relevant documentation or evidence.

The desired resolution you seek.

We will investigate the matter thoroughly.

Step 3: Internal Review

Our complaints team will conduct a detailed review and aim to provide a resolution within 10 business days. If further investigation is required, we will keep you updated on the progress.

Step 4: Independent Mediation

If you are unsatisfied with our response, we can escalate the matter to an independent mediator to reach a fair resolution.

3. Escalation to Regulatory Bodies

If your complaint remains unresolved, you may escalate it to relevant regulatory bodies, such as:

The Property Ombudsman (TPO) – For property-related disputes.

Trading Standards – For any compliance-related concerns.

We are committed to ensuring fair and transparent processes for all our clients.

For further information, contact us at info@shire5properties or call us direct.

Shire5 Properties is a leading property investment specialist, offering lucrative opportunities through Buy, Refurbish, Refinance (BRR) strategies, serviced accommodations, and long-term rental investments.

With 5 years of experience, we help investors build wealth through hands-off, high-yield property investments.


Shire5 Properties is a leading property investment specialist, offering lucrative opportunities through Buy, Refurbish, Refinance (BRR) strategies, serviced accommodations, and long-term rental investments.

With 5 years of experience, we help investors build wealth through hands-off, high-yield property investments.